Choosing a subscription
Tell us which device you want to watch on and how many screens you need at once, and we will tell you which plan fits.
Customer support
What we can help with, how to reach us, and what to send so we can sort it out in a couple of messages rather than a dozen.
Get in touch
Two ways to reach a person
The quickest route, and the only one where you can send a photo of what is on your screen — which is usually worth ten messages of description.
Telephone
For anything easier said than typed, or if you would rather be talked through a setup while the device is in front of you.
Try the guides first
A good number of the messages we get are answered on the installation page — particularly the buffering and empty-guide sections.
On response times: we do not publish guaranteed hours or a promised reply time, because we would rather not advertise one and then miss it. Messages are read and answered as quickly as we can manage, and WhatsApp is consistently the fastest route.
What we help with
Bring us any of these
Setting up a device
We will walk you through installing a player and entering your details, screen by screen, while you have the device in front of you.
Account and activation
Questions about what your subscription covers, when it ends, or moving it to a different device.
Playback and buffering
Send us the channel, the device and a photo of what you see. That is usually enough for us to narrow it down quickly.
Payments and renewals
How to pay, what we accept, and extending a subscription that is coming to an end.
Help us help you
Four things that save a lot of back and forth
- The device The make and model, not just “my TV”. A 2016 set and a 2024 set behave very differently.
- The player app Which one you installed. Settings are named differently in each, so knowing this means we can tell you exactly where to tap.
- A photo of the screen Including any error message, in full. This is the single most useful thing you can send.
- Whether it affects everything or one channel One failing channel is a source problem. Everything failing is a setup or connection problem. That one detail splits the diagnosis in half.
Questions
Quick answers
If your question is not here, message us — we would rather answer it now than have you find out afterwards.
What is BINGE IPTV?
BINGE IPTV is a subscription service that delivers television over your internet connection instead of an aerial, satellite dish or cable. You subscribe for a fixed term, we send you the details your player app needs, and you watch on a device you already own.
How does an IPTV subscription work?
Television channels are sent to your device as internet data, in the same way a video streaming site works. Your subscription gives you access to a playlist. You enter that playlist into a compatible player app, the app loads the channel list, and you choose what to watch from there.
Which devices can I use?
Smart TVs, Amazon Fire TV and Firestick, Android TV and Google TV, Apple TV, Android phones and tablets, iPhone and iPad, and Windows or Mac computers. Each one needs a compatible IPTV player installed, and our Compatible Devices page explains what that means for your particular device.
How do I install a compatible IPTV player?
On most devices you install the player from the device’s own app store, open it, and enter the playlist details we send you. Fire TV devices can also sideload a player using Amazon’s Downloader app. Our installation guides cover each route step by step, and you can read them before ordering.
Can I use one subscription on several devices?
That depends on how many simultaneous connections your subscription includes. Message us before you order and tell us how many screens you want to watch on at once, and we will confirm exactly what your plan allows rather than leaving you to guess.
Ready to explore BINGE IPTV?
Browse the subscription options, or message the team and tell us what you want to watch on. We will help you pick a plan and get the device set up.