The steps are the same on every device: install a player, enter your details, let the list load. Here is what that looks like in practice — and what to do when it does not work first time.
Five minutes of preparation saves most of the problems people message us about.
The general method
Device guides
Each guide covers where the app store is, what the player asks for, and the settings that catch people out on that particular device.
Samsung, LG, Sony, Hisense, TCL and other connected sets.
Most modern smart TVs can install an IPTV player from their own app store. Once it is installed, you enter the playlist details we send you and the channel list loads on the TV itself — no extra box, no cables.
Fire TV Stick, Fire TV Cube and Fire TV built into a television.
Fire TV devices are the route most of our customers take, because a stick turns almost any TV with an HDMI port into a streaming device. Players are installed from the Amazon Appstore, or sideloaded using Amazon’s own Downloader app.
Android TV boxes, Google TV sets and Android-powered projectors.
Android TV gives you the widest choice of player apps, and most of them support an electronic program guide and resume-where-you-stopped playback. Install from Google Play and sign in with the details we send.
Apple TV HD and Apple TV 4K running tvOS.
Apple TV supports IPTV players published on the tvOS App Store. Sideloading is not possible on tvOS, so you install one of the players Apple has approved and enter your playlist details there.
When it does not work
Nine times out of ten this is a typing error. Delete the profile and re-enter the details, ideally by copying and pasting from the message rather than reading them across. If it still fails, try the same details in a player on your phone: if the phone works, the problem is the TV device, not your subscription.
Try several channels in different categories. If everything fails, restart the device and then your router. If only some fail, those particular sources are the issue and we can look at them — tell us which ones.
Move the device closer to the router, or connect it by cable if you can. Check whether anything else in the house is using the connection heavily. Then, in the player’s settings, increase the buffer size — most players have this, and a larger buffer trades a slightly longer start for steadier playback.
Guide data loads separately from the channel list and can take a while the first time. Leave the player open for ten minutes, then restart it. If it is still empty, check the player’s time zone setting — a wrong time zone shifts the whole guide.
Check first that your subscription has not simply reached the end of its term, because nothing renews automatically here. After that, restart the app, the device and the router in that order. If none of it helps, message us — do not reinstall everything first, because that usually just costs you the setup you had.
Still stuck? Send us three things: the device, the player app you installed, and a photo of the screen. That is usually enough for us to know what is happening without a long exchange.
Browse the subscription options, or message the team and tell us what you want to watch on. We will help you pick a plan and get the device set up.
